About This Cookie Policy
This Cookie Policy explains how NeptunePlay Casino, operated by AG Communications Limited under UK Gambling Commission licence number 39483, uses cookies and similar technologies on www.neptuneplay-uk-casino.com. It sets out what cookies are, why we use them, what choices you have and how to manage your preferences. This policy should be read alongside our Privacy Policy, which explains in more detail how we collect, store and use personal information.
By continuing to browse or use our website, you agree to the placement of cookies as described here, except where your consent is required by law and has not yet been given through our cookie banner or preference settings.
What Are Cookies?
Cookies are small text files that are placed on your computer, phone or tablet when you visit a website. They allow the site to recognise your device on return visits, remember your preferences and support the technical functions needed to run an online casino safely and securely.
Alongside cookies, we may also use related technologies such as web beacons, pixel tags, local storage and software development kits within our mobile applications. For simplicity, this policy refers to all of these collectively as “cookies”.
Our Legal Basis for Using Cookies
We use cookies in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR), as enforced by the Information Commissioner’s Office (ICO).
- Strictly necessary cookies do not require your consent because they are essential for the site to function.
- All other categories of cookies are only set with your prior consent, gathered through our cookie banner when you first visit the site.
- You can withdraw or change your consent at any time through the cookie settings available on our website.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are required for core parts of the NeptunePlay website to work correctly, including secure log-in, session management, cashier functions and age verification steps. Without them, features such as account access, deposits and withdrawals could not operate reliably. Because these cookies are essential, they cannot be switched off through our cookie settings.
Functional Cookies
Functional cookies remember choices you have made, such as your preferred language, display settings or previously viewed games. They help create a more consistent experience each time you return to the site but are not essential for the casino to operate.
Performance and Analytics Cookies
These cookies collect information about how visitors use the website, such as which pages are viewed most often, how long sessions last and whether any error messages appear. This information is generally aggregated and used to identify technical issues, improve page loading times and understand which parts of the site are most useful to players.
Advertising and Targeting Cookies
Advertising cookies may be used to measure the effectiveness of marketing campaigns and to display promotions that are more relevant to your interests, both on our site and elsewhere online. These cookies may track your browsing activity across different websites and can be set by NeptunePlay or by approved third-party advertising partners. In line with our responsible gambling commitments, individuals who have registered with GAMSTOP or activated self-exclusion should not receive gambling-related advertising cookies for marketing purposes.
Third-Party Cookies
Some cookies on our website are placed by trusted third parties who provide services such as payment processing, identity verification, live casino streaming, fraud prevention and website analytics. These providers may set their own cookies subject to their individual privacy and cookie policies, which we encourage you to review separately.
Cookies and Responsible Gambling
Certain cookies support responsible gambling features, including reality checks, session timers and the recognition of self-exclusion or time-out settings you have activated. These cookies help ensure that safer gambling tools continue to function correctly across your visits and cannot be disabled without affecting your protection settings.
How Long Do Cookies Last?
- Session cookies are temporary and are deleted automatically once you close your browser.
- Persistent cookies remain on your device for a set period, which can range from a few days to a couple of years, depending on their purpose.
- Strictly necessary and security-related cookies are generally kept only for as long as needed to support a single visit or an active account session.
Managing Your Cookie Preferences
You can manage or withdraw consent for non-essential cookies at any time through the cookie preference tool available on our website. Most internet browsers also allow you to control cookies through their own settings, including options to block cookies entirely, delete existing cookies or receive a warning before a cookie is stored.
Please note that disabling certain cookies, particularly strictly necessary ones, may prevent parts of the NeptunePlay website from working correctly, including log-in, deposits, withdrawals and identity verification. Blocking functional or analytics cookies is unlikely to affect your ability to use core account features but may reduce personalisation.
Browser-Level Controls
Most modern browsers provide cookie management tools within their privacy or security settings. General guidance on adjusting these settings is usually available through your browser’s own help pages, as the exact steps differ between providers and device types.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, legal requirements or industry practice. Any significant changes will be reflected in a revised version of this page, and we encourage players to check it periodically.
Contact Us
If you have questions about this Cookie Policy or how NeptunePlay uses cookies, you can contact us using the details below or through our Contact Us page.
- Operator: AG Communications Limited, trading as NeptunePlay Casino
- UK Gambling Commission licence number: 39483
- Registered address: 1 Centenary Square, Birmingham, B1 1HQ, United Kingdom
- Email: assist@neptuneplay-uk-casino.com
- Phone: +44 181 455 0375
Further Support and Safer Gambling Resources
If you are concerned about your cookie preferences in connection with gambling advertising, or about your gambling activity more generally, you can also reach out to independent organisations such as Gambling Therapy or BeGambleAware for confidential guidance and support.