Introduction
NeptunePlay Casino Online, operated by AG Communications Limited under Gambling Commission account number 39483, is committed to protecting the privacy of everyone who visits or registers on this website. This Privacy Policy explains what personal data we collect from UK players, why we collect it, how we use it, who we may share it with and what choices are available to you regarding your own information. By registering an account or otherwise using our services, you confirm that you have read and understood this policy.
This policy applies to all users of the website at https://neptuneplay-uk-casino.com/, including visitors browsing the site and registered account holders. It has been prepared with reference to the UK General Data Protection Regulation, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations and the licence conditions set by the Gambling Commission.
Who Is Responsible for Your Data
AG Communications Limited acts as the data controller for personal information collected through NeptunePlay Casino. Correspondence relating to data protection matters, including requests to exercise your rights, should be directed to us using the contact details below or through the Contact Us page.
- Registered trading address: 1 Centenary Square, Birmingham, B1 1HQ, United Kingdom
- Email address: assist@neptuneplay-uk-casino.com
- Telephone: +44 181 455 0375
Information We Collect
The categories of personal data we process depend on how you interact with our services, from simply browsing pages to completing registration, depositing funds and requesting a withdrawal.
Details You Provide Directly
- Full name, date of birth and gender
- Home address and postcode
- Email address and mobile telephone number
- Account login credentials, including your chosen username and password
- Payment details connected with deposits and withdrawals, such as card information, e-wallet identifiers or bank account details
- Copies of identification and address verification documents, such as a passport, driving licence, bank statement or utility bill
- Correspondence you send us, including messages sent through the contact page or customer support channels
Information Collected Automatically
- IP address and approximate geographic location
- Device type, operating system and browser information
- Pages visited, time spent on the site and navigation patterns
- Betting and gaming activity, including stakes, wins, losses and session duration
- Cookie identifiers and similar tracking technologies, as described in our Cookie Policy
Information From Third Parties
We may receive information about you from identity verification providers, payment processors, fraud prevention agencies, GAMSTOP and other self-exclusion schemes, credit reference agencies and, where relevant, law enforcement or regulatory bodies.
Why We Process Your Data
We rely on a combination of legal bases to process personal data, depending on the purpose in question.
- Performance of a contract: to create and administer your account, process deposits and withdrawals, and provide access to games and promotions.
- Legal obligation: to verify your age and identity, prevent money laundering, comply with Gambling Commission licence conditions and respond to lawful requests from regulators or law enforcement.
- Legitimate interests: to detect and prevent fraud, maintain the security of our systems, improve our website and services, and manage customer relationships, provided these interests are not overridden by your own rights.
- Consent: for certain marketing communications and for non-essential cookies, which you may withdraw at any time.
Specific uses of your information include verifying that you are old enough and legally permitted to gamble, assessing affordability and identifying signs of gambling-related harm, processing transactions, personalising the content and offers shown to you, investigating complaints or disputes, and maintaining records required under anti-money laundering legislation.
Age Verification and Safer Gambling Checks
Because gambling is restricted to adults, we carry out identity and age verification checks before allowing full access to real-money play, using electronic verification tools and, where necessary, document review. We may also monitor account activity to identify indicators of problem gambling, and this monitoring may include reviewing deposit patterns, session length and responses to account interactions. Where appropriate, we may contact you, apply account restrictions or share relevant information with organisations such as GAMSTOP in connection with self-exclusion requests.
Sharing Your Information
We do not sell personal data to third parties. We may share information with the following categories of recipients, only to the extent necessary for the purposes described in this policy:
- Payment service providers and banking partners, to process deposits and withdrawals
- Identity verification and fraud prevention services
- Regulatory authorities, including the Gambling Commission, where required by law or licence conditions
- Self-exclusion and safer gambling schemes, such as GAMSTOP
- IT hosting, software and infrastructure providers who support the operation of the website
- Professional advisers, including auditors and legal counsel, where necessary
- Law enforcement agencies or courts, where disclosure is required by law or to protect the rights, property or safety of NeptunePlay Casino, our players or others
Any third party processing personal data on our behalf is required to apply appropriate technical and organisational safeguards consistent with UK data protection law.
International Transfers
Some of our service providers may process data outside the United Kingdom. Where this occurs, we take steps to ensure an adequate level of protection is maintained, including reliance on adequacy regulations or the use of appropriate contractual safeguards such as the International Data Transfer Agreement or approved standard contractual clauses.
How Long We Keep Your Data
Personal data is retained only for as long as necessary to fulfil the purposes described in this policy, including satisfying legal, accounting, anti-money laundering and regulatory reporting obligations. Account and transaction records are generally kept for a period after account closure to meet requirements set by the Gambling Commission and other applicable legislation. Once retention is no longer required, data is securely deleted or anonymised.
Keeping Your Data Secure
We apply administrative, technical and physical safeguards designed to protect personal data against unauthorised access, alteration, disclosure or loss. These measures include encryption of sensitive data in transit, restricted internal access to personal information, secure storage of verification documents and ongoing monitoring for suspicious activity. While we take security seriously, no method of transmission or storage can be guaranteed to be completely secure, and you should also take care to protect your own login credentials.
Your Rights Under UK Data Protection Law
Subject to certain conditions and exemptions, you have the following rights in relation to your personal data:
- The right to be informed about how your data is used
- The right to request access to the personal data we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request erasure of your data in certain circumstances
- The right to restrict or object to certain types of processing
- The right to data portability, where technically feasible
- The right to withdraw consent at any time where processing relies on consent
- The right to lodge a complaint with the Information Commissioner’s Office
To exercise any of these rights, contact us using the details provided above. We may need to verify your identity before responding to a request, and we will normally respond within one month, extending this period where a request is particularly complex.
If you remain dissatisfied with how we have handled your personal data, you have the right to complain to the Information Commissioner’s Office at https://ico.org.uk/.
Marketing Communications
Where you have given consent, we may send you information about promotions, new games or account updates by email, SMS or other electronic means. You can withdraw this consent at any time by using the unsubscribe link included in marketing messages, adjusting your communication preferences in your account settings, or contacting our support team directly. Withdrawing marketing consent will not affect essential account or transactional communications.
Cookies and Similar Technologies
Our website uses cookies and comparable technologies to operate core functions, remember your preferences, analyse site performance and, where consented to, deliver relevant advertising. You can manage cookie preferences through your browser settings or any cookie consent tool presented on the site. Disabling certain cookies may affect the functionality of parts of the website, including your ability to remain logged in or access certain features.
Automated Decision-Making
We may use automated processes to support fraud detection, risk assessment and identification of potentially harmful gambling patterns. Where automated decisions produce legal or similarly significant effects, such as restricting an account, you have the right to request human review of that decision and to express your point of view.
Children’s Privacy
NeptunePlay Casino is intended exclusively for adults aged 18 or over. We do not knowingly collect personal data from anyone under this age. If we become aware that an account has been opened by a minor, the account will be closed, any funds handled in accordance with applicable regulatory requirements, and the associated data deleted or restricted, subject to any records we are legally required to retain.
Changes to This Privacy Policy
We may amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or the services we offer. Any updated version will be published on this page, and we encourage you to review it periodically. Continued use of NeptunePlay Casino following any changes indicates your acceptance of the revised policy.
Contacting Us About Privacy
If you have questions about this Privacy Policy, how your data is handled, or wish to exercise any of your rights, please get in touch through the following channels:
- Email: assist@neptuneplay-uk-casino.com
- Telephone: +44 181 455 0375
- Postal address: 1 Centenary Square, Birmingham, B1 1HQ, United Kingdom
- Online: Contact Us
Safer Gambling Support
If you are concerned about your own gambling or that of someone close to you, free and confidential support is available through GamCare and GambleAware. You can also register with GAMSTOP to restrict your access to UK-licensed gambling websites, including NeptunePlay Casino. NeptunePlay Casino Online is licensed and regulated by the Gambling Commission under account number UKGC 39483.